ckck4 Privacy Policy

1Introduction

ckck4 ("we", "us", "our") operates the online casino and sports betting platform available at ckck4.org. We are committed to protecting the privacy and personal data of our users. This Privacy Policy describes the categories of personal data we collect, the purposes for which we use that data, the circumstances in which we share it with third parties, and the rights that users have in relation to their personal data.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the ckck4 platform generally. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail with respect to your use of the platform, but this Privacy Policy shall govern the treatment of your personal data.

2Information We Collect

ckck4 collects personal data in the following categories. The table below summarises the types of data collected and the primary source of each category.

We do not collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, health data, or biometric data unless you voluntarily provide such information in a support request or complaint. If you do provide such data, it will be used solely for the purpose of resolving your request and deleted promptly thereafter.

3How We Use Your Information

ckck4 uses personal data only for legitimate purposes that are proportionate to the data collected. The following are the primary purposes for which we process personal data.

• Account creation and management: to register your account, verify your identity, maintain your account security, and process your login sessions.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to verify payment method ownership; to maintain transaction records for financial and legal compliance purposes.
• Anti-fraud and security monitoring: to detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, multi-accounting, and other prohibited activities as defined in our Terms & Conditions.
• Responsible gaming compliance: to monitor your gaming patterns for indicators of problem gambling; to enforce deposit limits, time-outs, and self-exclusion periods you have activated; to communicate responsible gaming information where we identify potential risk.
• Platform improvement and analytics: to analyse aggregate usage patterns, diagnose technical issues, optimise game loading performance, and improve the overall user experience on the ckck4 platform — particularly for mobile users in Bangladesh on varying network conditions.
• Marketing communications (with your consent): to send you information about promotions, bonuses, seasonal offers (such as Eid or BPL season promotions), and new game releases. You may withdraw your consent to marketing communications at any time by contacting [email protected].

4Legal Basis for Processing

ckck4 processes personal data on the basis of one or more of the following legal grounds, depending on the specific purpose of the processing.

• Contractual necessity: processing required to perform our contract with you — for example, operating your account, processing your deposits and withdrawals, and providing access to games and betting markets.
• Legal obligation: processing required to comply with applicable law — for example, anti-money laundering obligations, identity verification requirements, and the retention of financial transaction records.
• Legitimate interests: processing for purposes such as fraud prevention, security monitoring, platform analytics, and improving our service, where those interests are not overridden by your rights and interests as a data subject.
• Consent: processing for marketing communications and optional features, where we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5Sharing Your Information

ckck4 does not sell, rent, or trade your personal data. We share personal data with third parties only in the circumstances described below, and only to the extent necessary for the stated purpose.

• Game and technology providers: we share necessary session and account data with licensed game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi solely to deliver the game content you have selected. These providers process data under their own data protection terms and are not permitted to use your data for their own marketing or analytics.
• Payment processors: we share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, and card payment processors to facilitate your transactions. These entities are independently regulated and operate under their own privacy frameworks. ckck4 does not store full card numbers or mobile wallet PINs.
• Identity verification services: we may share identity documents and personal data with third-party KYC verification service providers to confirm your identity, age, and the legitimacy of your payment methods, in compliance with our anti-fraud and responsible gaming obligations.
• Law enforcement and regulatory authorities: we may disclose personal data to relevant governmental, regulatory, or law enforcement authorities where required by applicable law, by court order, or where we have a good-faith belief that disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.

ckck4 requires all third parties with whom it shares personal data to maintain appropriate technical and organisational security measures, to process data only for the specified purpose, and to delete or return data when the purpose has been fulfilled. We do not permit our third-party service providers to use your personal data for their own commercial purposes.

6Payment Data and Financial Information

ckck4 takes the security of financial data with the utmost seriousness. All deposit and withdrawal transactions on the platform are processed through encrypted channels. Mobile wallet identifiers — including bKash, Nagad, Rocket, and Upay account numbers — are stored in encrypted form and are never displayed in full after initial entry. Transaction records are maintained for a minimum period required by applicable financial regulations and are used only for the purposes of account management, fraud prevention, and regulatory compliance.

ckck4 does not store credit or debit card numbers, card verification values (CVV), or any other full payment instrument credentials on its own servers. Where card payments are processed, the transaction is handled directly by a PCI-DSS compliant payment gateway, and ckck4 receives only a tokenised reference that allows it to match a transaction to an account without storing the underlying card data.

7Cookies and Tracking Technologies

ckck4 uses cookies and similar tracking technologies on its platform to deliver a functional, personalised, and secure experience. The following categories of cookies may be set when you use ckck4.

• Strictly necessary cookies: required for the platform to function correctly, including session management, login authentication, and security token verification. These cannot be disabled without breaking core platform functionality.
• Functional cookies: used to remember your preferences, such as your preferred language, responsible gaming settings, and game lobby layout choices, so that these are preserved across sessions.
• Analytics cookies: used in aggregate, anonymised form to understand how users navigate the platform, which features are used most frequently, and where technical issues occur. This data helps ckck4 improve the performance and usability of the platform for mobile users in Bangladesh.

You may manage your cookie preferences through your browser or device settings. Please note that disabling certain categories of cookies may affect the functionality of the ckck4 platform, including your ability to log in and manage your account. ckck4 does not use third-party advertising cookies or cross-site tracking technologies that profile you for the purpose of serving advertisements on other websites.

8Data Retention

ckck4 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any mandatory minimum retention periods imposed by applicable law. The following retention periods apply as a general guide: identity and contact data is retained for the duration of your account plus a minimum of five years following account closure; financial transaction records are retained for a minimum of five years following the transaction date in accordance with applicable financial record-keeping requirements; technical and behavioural data is retained in identifiable form for up to 24 months, after which it is aggregated and anonymised.

Where you request deletion of your account and personal data, ckck4 will delete or anonymise your data within 30 days of receiving the request, subject to any legal obligation to retain specific records for a longer period. In such cases, we will inform you which data must be retained and the reason for its retention. Data retained under a legal obligation will not be used for any commercial purpose.

9Data Security

ckck4 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include but are not limited to the following.

• SSL/TLS encryption for all data transmitted between your device and the ckck4 platform, ensuring that your personal data, login credentials, and financial information cannot be intercepted in transit.
• Encryption at rest for sensitive personal data stored in ckck4's databases, including identity documents, payment method identifiers, and account credentials.
• Access controls and role-based permissions that restrict access to personal data to only those employees and contractors who require it to perform their job functions. All staff with access to personal data are required to undergo data protection training and are bound by confidentiality obligations.
• Regular security assessments and monitoring of the ckck4 platform infrastructure to identify and remediate vulnerabilities, including penetration testing and automated security scanning.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected users, ckck4 will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach.

10Your Rights

As a user of the ckck4 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a description of your request. We will respond within 30 days of receiving a valid request.

• Right of access: you may request a copy of the personal data ckck4 holds about you, together with information about how it is being used and with whom it has been shared.
• Right of rectification: you may request that inaccurate or incomplete personal data held about you be corrected or completed. For basic account details such as your name, address, or contact number, you may also be able to update these directly through your account settings.
• Right of erasure: you may request that ckck4 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to any legal obligation ckck4 has to retain certain records.
• Right to restrict processing: you may request that ckck4 restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data held about you, or while a complaint you have lodged is being investigated.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing that took place before the withdrawal.

ckck4 will not charge a fee for handling data rights requests in ordinary circumstances. We may ask you to verify your identity before processing your request, to ensure that personal data is not disclosed to an unauthorised person. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or to decline the request, providing written reasons for our decision.

11Marketing Communications

ckck4 may send you promotional communications by email or SMS relating to bonuses, new game releases, seasonal promotions (such as Eid, Pohela Boishakh, BPL season, and IPL season offers), and platform updates. We will only send marketing communications where you have provided your consent at registration or at a later point through your account settings.

You may opt out of marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe" and your registered account details. Opting out of marketing communications does not affect the sending of transactional messages relating to your account, such as deposit confirmations, withdrawal notifications, and security alerts — these are sent on the basis of contractual necessity and cannot be disabled.

12Third-Party Services

The ckck4 platform integrates with third-party services to deliver game content, process payments, verify identities, and analyse platform performance. These third parties include licensed game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and KYC verification service providers. Each of these third parties operates under its own privacy policy and data protection obligations. ckck4 is not responsible for the privacy practices of these third parties in respect of data that they collect independently of their integration with ckck4.

The ckck4 platform does not contain links to external third-party websites. If you navigate away from ckck4.org through your browser's address bar or a search engine result to a third-party website, your use of that website is governed by that website's own privacy policy, and ckck4 has no control over or responsibility for its data practices.

13Children's Privacy

The ckck4 platform is strictly intended for adults aged 21 and above. ckck4 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe that your child has registered with ckck4, please contact us immediately at [email protected] so that we can take the appropriate action.

14Changes to This Policy

ckck4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where a material change is made to this policy, we will notify registered users by email or by a prominent notice on the platform at least 7 days before the change takes effect. The effective date of the current version is noted at the top of this document.

Your continued use of the ckck4 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised policy. If you do not accept the revised policy, you must stop using the platform and may request deletion of your account and personal data by contacting [email protected].

15Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ckck4 handles your personal data, please contact our support team. Email: [email protected]